customers come first
Have you ever experienced such consistently bad service from the same organization that you feel compelled to scream? Now, I don’t mean a simple shout of frustration. I mean a scream like a B actress in a horror movie!
This week, I had one of those moments.
About two years ago, the privately run medical office where my doctor worked was bought out by a local health network that operates “six acute care hospitals, two emergency centers, two urgent care centers, a physician medical group with 13 offices, two health plans, and several service-specific institutes and centers.”
It went downhill thereafter. Continue reading