Tell me you never wanted to throw a technology device out the window. Or take a hammer to it. Of course you have. Itâ€™s inevitable.
But, what happens when failed technology affects your marketing tactics? Now, thatâ€™s serious!
Yes, it happened to me recently, hence this cathartic post. When the Windows 10 anniversary update came out, my computer spit it out. My Dell XPS 8700 (with 24 GB of RAM and a 228 GB solid state drive) decided it wasnâ€™t going to cooperate. This computer is a workhorse and it acted like a big baby.Â đź‘¶đźŹ»
This wasnâ€™t just happening to me. I did the research. The update affected millions of computers!
For days after the update, software froze, the computer crashed incessantly, and I simply couldnâ€™t work without shutting it down manually every 10 minutes or so. I tried hundreds of solutions including a complete re-install of Windows, but nothing worked.
And, what do most of us do when this happens?
Some of you may have an IT specialist you use periodically or keep on retainer. Lucky you. All I have is little old me. So, I sacrificed days of productivity plus an entire weekend to troubleshoot and resolve the problem.
And, what happened to my usual marketing tactics?
Absolutely nothing. Nada. I couldnâ€™t do anything. No social media marketing. No reading or sharing valuable marketing content. No writing. No lead generation. I was 100% engrossed in fixing the computer.
Thank goodness I have a laptop I used for the most important tasks… like checking and responding to emails andÂ re-schedulingÂ appointments. It also came in handy forÂ researching Windows and technology forums to see what others were doing. Without it, I donâ€™t know what Iâ€™d have done.
After consulting two Microsoft tech experts with no resolution, I finally contacted a Dell tech specialist who was very helpful. He took me as far as I could go before the next step would be opening the CPU. At that point, he told me that Iâ€™d have to pay a $120 fee to move on as the computer was off warranty.
What could I do? I agreed and rebooted, ready for his next instructions.
But, then a very strange thing happened. After rebooting, lo and behold, the Windows 10 re-installation worked, taking me back to the first prompt screen.
Was it karma? Was it luck? Who cares?Â I rejoiced!
That was last Friday. Today, I finally completed re-installing my software, recovering my data, and entering new settings.
So,Â when failed technology affects your marketing tactics, you have a few choices:
- Get someone else to take over yourÂ tacticsÂ while you work on a resolution (if there are other peopleÂ in your organization).
- Get someone else to fix your technology device while you use another oneÂ to do your work.
- However, if you work alone, youâ€™re s-t out of luck. Take care of fixing the technology first - as quickly as you can - so you can get back to marketing. Then, have a drink (or two).Â đźŤ¸Â đźŤ·
OK, time to share your technology horror stories!
Havenâ€™t you ever tweeted about a poor customer experience, product, or service? I know I have. Thereâ€™s something cathartic aboutÂ sharing it in the Twittersphere.
Well, now thereâ€™s a new study that shows how important it is for businesses and organizations to respond to complaints and angry Tweeps. It will affect your bottom line! Continue reading
Guest post by Debbie Laskey, MBA
With brands both big and small diving into social media, how do you define successful social media marketing?
First of all, a social media plan must be written. Second, the social media plan must align with the overall annual marketing and communications plan. Despite what some CEOs believe, social media cannot be performed in a silo.
Third, a social media policy must be written and enforced. While itâ€™s great when employees throughout an organization want to post about a brand, there should be some guidance as to the content and voice â€“ which is why employees of many large brands include â€śTweets are my ownâ€ť in their bios.